We change support system from Ticksy to Forum. Ticksy support will be shutdown at May 1.
Please submit all new issues to our support forum - http://support.ethemeuk.com/.
Check forum FAQ for details - http://support.ethemeuk.com/viewtopic.php?f=5&t=16
What are the working hours of you support team?
Our support is available 10.00 - 20.00 GMT + 2 (Monday - Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).